Using patient-reported outcome measurement to improve patient care

John Øvretveit, Lisa Zubkoff, Eugene C. Nelson, Susan Frampton, Janne Lehmann Knudsen, Eyal Zimlichman

Research output: Contribution to journalArticlepeer-review


Patients at the center of care is often the stated focus of clinicians and healthcare services. The quality and safety movement has shown that effective organization of care is needed, in addition to professional skills. This movement has provided professionals and others with methods to improve both organization and practice for patients. These methods include measurement to give those carrying out improvement feedback about the effects of their changes. New types of measures that enable patients to report treatment outcomes can now be use in quality improvement and quality reporting to bring a renewed focus on making care more patient-centered. Although used for some time in research, these measures are relatively new tools for quality improvement and not all research measures are suitable for everyday feedback or improvement projects. The purpose of the paper is to provide an introduction to the use and value of patient-reported outcome measures in quality improvement and to give practical guidance and resources for using PROMs for quality improvement. It draws on the authors' experiences using patient reported outcomes measures for quality research and improvement and their workshop at the 2016 Tokyo ISQUA conference, as well as on reviews and guidance documents about the use of PROMs. It does not provide a comprehensive and systematic review of research, but an overview and introduction to PROMs for quality improvement.

Original languageEnglish
Article numbermzx108
Pages (from-to)874-879
Number of pages6
JournalInternational Journal for Quality in Health Care
Issue number6
StatePublished - 1 Oct 2017
Externally publishedYes


  • Implementation
  • Patient-centered care
  • Patient-reported outcome measures
  • Patient-reported outcomes
  • Quality improvement
  • Quality measurement


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