TY - JOUR
T1 - The language-action perspective as a basis for communication support systems
AU - Te'eni, Dov
PY - 2006
Y1 - 2006
N2 - The challenges faced by the Communication Support Systems (CSS) such as email, instant messaging, electronic meetings, videoconferencing, voice mail, and online transactions to support communication in a business organization, are discussed. The cross-departmental collaboration, diverse thinking, and knowledge sharing in a successful organization require complex and intense communication based on argumentations. In a Language-Action Prespective (LAP), emphasis is laid on goal-oriented communication and rationality, and complexity is overcome by employing communication strategies that according to speaker's intentions and to situations. CSS also considers multiple levels of communication such as speech acts, descending on core message, context, and intentions, and ascending on higher interactions including the characterization of situation. Other technologies like LAP must be developed to identify situations for adapting communication.
AB - The challenges faced by the Communication Support Systems (CSS) such as email, instant messaging, electronic meetings, videoconferencing, voice mail, and online transactions to support communication in a business organization, are discussed. The cross-departmental collaboration, diverse thinking, and knowledge sharing in a successful organization require complex and intense communication based on argumentations. In a Language-Action Prespective (LAP), emphasis is laid on goal-oriented communication and rationality, and complexity is overcome by employing communication strategies that according to speaker's intentions and to situations. CSS also considers multiple levels of communication such as speech acts, descending on core message, context, and intentions, and ascending on higher interactions including the characterization of situation. Other technologies like LAP must be developed to identify situations for adapting communication.
UR - http://www.scopus.com/inward/record.url?scp=33745896528&partnerID=8YFLogxK
U2 - 10.1145/1125944.1125977
DO - 10.1145/1125944.1125977
M3 - ???researchoutput.researchoutputtypes.contributiontojournal.systematicreview???
AN - SCOPUS:33745896528
SN - 0001-0782
VL - 49
SP - 65
EP - 70
JO - Communications of the ACM
JF - Communications of the ACM
IS - 5
ER -