The department-wide approach to improving faculty instruction in higher education: A qualitative evaluation

This study applies qualitative methods to evaluate a model for the improvement of university teaching. According to this model, a departmental instruction specialist comprehensively treats issues concerning the quality of instruction within the department. This specialist gets to personally know all faculty members in need of teaching improvement and initiates preventive measures prior to the development of severe problems in instruction. Two years of implementation in the Physics Department at Tel Aviv University have shown an increase in quality of instruction and in faculty motivation and attitudes toward both instruction and students, suggesting that this approach has potential for department-wide teaching improvement. This article illustrates the complexities of the processes underlying teaching improvement, the longitudinal effort required to comprehensively improve instruction, and the reasons for failure and success in these efforts.