The connected patient

Nuno Camacho, Vardit Landsman, Stefan Stremersch

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


When in 1992 Laura Landro, a journalist at the Wall Street Journal, was diagnosed with chronic myelogenous leukemia, she decided to gather as much information as possible about her disease and to become an informed patient. At this time, the use of the Internet was still not sufficiently widespread, and physicians were not accustomed to patients bringing documents and medical data to the medical encounter. As a result, challenging doctors “was no picnic, " and to find the “accessible, wonderful, caring doctors” she deserved, Laura had to sever ties with a few more “impersonal physicians and medical workers who were simply annoyed at a patient who was trying to be her own best advocate” (Landro, 1999, p. 56).

Original languageEnglish
Title of host publicationThe Connected Customer
Subtitle of host publicationThe Changing Nature of Consumer and Business Markets
PublisherTaylor and Francis
Number of pages33
ISBN (Electronic)9781135176914
ISBN (Print)9781848728370
StatePublished - 1 Jan 2011
Externally publishedYes


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