Tel Aviv City hall — The computerization revolution

Research output: Contribution to journalArticlepeer-review


This case study reports on the computerization revolution that took effect in 1989 on the Information System Division at the municipality of Tel Aviv. The restructuring of the division began with hiring a new CIO and the preparation of an information systems master-plan and encompassed major changes in hardware, software, infrastructure, personnel, organizational structure and IS-user relationships. The case focuses on the situation before 1989, when IS was perceived as a support function, and the turnaround between 1989 and 1991 that elevated IS to a strategic role. The success of the revolution is attributed to the strong support of the city's general manager (CEO) and mayor and the close relationships between the CEO and the CIO.
Original languageEnglish
Pages (from-to)149-167
Number of pages19
JournalJournal of Strategic Information Systems
Issue number2
StatePublished - 1997


  • Information systems
  • IS management in local government
  • IS master-plan


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