Suicide-related calls to a national crisis chat hotline service during the COVID-19 pandemic and lockdown

Gil Zalsman*, Yael Levy, Eliane Sommerfeld, Avi Segal, Dana Assa, Loona Ben-Dayan, Avi Valevski, J. John Mann

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Background: A COVID-19 pandemic-related rise in suicide rates has been predicted due to social isolation, fear, uncertainty, economic turndown and grief. Detecting an increase in suicide rates is difficult in the absence of real-time data. Alternative data sources for such trends in psychopathology and suicidal behavior must be sought. Methods: Data from a national chat-based crisis hotline for the first half of 2019 (pre-COVID-19), were compared to data from the first half of 2020 (during COVID-19). Chat sessions were classified by content and demographics and the data compared between the two time periods. Outcome: Total chats (n = 6756) were 48% higher during COVID-19 (p <.05). Suicide-related chat (SRC) number was also higher, although the proportion relative to all chats was slightly lower during COVID-19, compared to pre-COVID-19 (p <.05). SRCs increased during the COVID-19 lockdown. The number of severe SRCs resulting in urgent police intervention, increased during the lockdown (April–May 2020) compared with the same period in 2019 (p =.04). Issues of anxiety were higher in 2020 (19.4%) vs. 2019 (16.5%) (p <.00001) while issues of depression were lower (22.4% vs 33%, respectively) (p <.00001). The overall use of chats among adults aged >50 yrs increased during COVID-19 and likewise, the rate of SRCs in this age-group increased 30-fold in this period when compared to pre-COVID-19 (p <.00001). SRCs included more women than men (p <.0001) in both pre-COVID-19 and during the COVID-19 period, when the proportion of women increased from 62% in 2019 to 73% during COVID-19 (p <.0001). Interpretation: The rise in total chats, SRCs and SRCs resulting in police action, commenced during lockdown and was ameliorated by end of the lockdown, indicating that distress created by the lockdown was more impactful than mourning deaths of loved ones, fear and uncertainty, because all these factors persisted beyond the end of the lockdown. Older populations were probably more distressed due to greater risk and less adaptability to isolation, social media and staying home. More calls by women may reflect women's better help-seeking capacity. The increase in SRCs indicates the potential for more suicides and the need for bolstering mental health services and reach-out to older people during pandemic lock-downs.

Original languageEnglish
Pages (from-to)193-196
Number of pages4
JournalJournal of Psychiatric Research
StatePublished - Jul 2021


  • COVID-19
  • Crisis hotline
  • Depression
  • Prevention
  • Suicide


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