Reducing cognitive conflict through feedback in GDSS: An experiment in the formulation of group preferences

Kishore Sengupta; Dov Te'eni

doi:10.1109/HICSS.1991.184196

Reducing cognitive conflict through feedback in GDSS: An experiment in the formulation of group preferences

Kishore Sengupta, Dov Te'eni

Research output: Contribution to journal › Conference article › peer-review

2 Scopus citations

Abstract

Conflict between decision makers engaged in group decision making can arise from interest differences, cognitive limitations, or both. Research in Group decision Support Systems (GDSS) has addressed the former, but has neglected the latter, i.e., cognitive conflict. This paper explains how cognitive conflict affects group decision making and how such conflict can be reduced through cognitive feedback. GDSS offer new opportunities for providing such feedback, and a simple experiment demonstrates the kinds of research questions that arise in this context. The results of the experiment suggest that feedback can play a role in group decision making and that this may be an important direction for research in GDSS. The study also points to the need for further research with more complex decisions.

Original language	English
Article number	184196
Pages (from-to)	631-640
Number of pages	10
Journal	Proceedings of the Annual Hawaii International Conference on System Sciences
Volume	3
DOIs	https://doi.org/10.1109/HICSS.1991.184196
State	Published - 1991
Externally published	Yes
Event	24th Annual Hawaii International Conference on System Sciences, HICSS 1991 - Kauai, United States Duration: 8 Jan 1991 → 11 Jan 1991

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10.1109/HICSS.1991.184196

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title = "Reducing cognitive conflict through feedback in GDSS: An experiment in the formulation of group preferences",

abstract = "Conflict between decision makers engaged in group decision making can arise from interest differences, cognitive limitations, or both. Research in Group decision Support Systems (GDSS) has addressed the former, but has neglected the latter, i.e., cognitive conflict. This paper explains how cognitive conflict affects group decision making and how such conflict can be reduced through cognitive feedback. GDSS offer new opportunities for providing such feedback, and a simple experiment demonstrates the kinds of research questions that arise in this context. The results of the experiment suggest that feedback can play a role in group decision making and that this may be an important direction for research in GDSS. The study also points to the need for further research with more complex decisions.",

author = "Kishore Sengupta and Dov Te'eni",

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N2 - Conflict between decision makers engaged in group decision making can arise from interest differences, cognitive limitations, or both. Research in Group decision Support Systems (GDSS) has addressed the former, but has neglected the latter, i.e., cognitive conflict. This paper explains how cognitive conflict affects group decision making and how such conflict can be reduced through cognitive feedback. GDSS offer new opportunities for providing such feedback, and a simple experiment demonstrates the kinds of research questions that arise in this context. The results of the experiment suggest that feedback can play a role in group decision making and that this may be an important direction for research in GDSS. The study also points to the need for further research with more complex decisions.

AB - Conflict between decision makers engaged in group decision making can arise from interest differences, cognitive limitations, or both. Research in Group decision Support Systems (GDSS) has addressed the former, but has neglected the latter, i.e., cognitive conflict. This paper explains how cognitive conflict affects group decision making and how such conflict can be reduced through cognitive feedback. GDSS offer new opportunities for providing such feedback, and a simple experiment demonstrates the kinds of research questions that arise in this context. The results of the experiment suggest that feedback can play a role in group decision making and that this may be an important direction for research in GDSS. The study also points to the need for further research with more complex decisions.

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Reducing cognitive conflict through feedback in GDSS: An experiment in the formulation of group preferences

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