@inbook{adb083939cb044e3b02c296af4ad305c,
title = "Quality-oriented Strategies",
abstract = "This chapter introduces quality-oriented strategies through the concepts of the well-known Total Quality Management (TQM). It presents its quality core perception and historical development emphasizing its underlying principles and philosophy, continuous improvement and customer/supplier quality chain, and its system-oriented approach, with the required infrastructure for supporting the improvement process. It also briefly describes Quality Organization in Japan and attempts to compare cultural/geographical styles of Quality Management (QM)—East versus West. It shows usage aspects of QM theories and practices including soft versus hard practices.",
author = "Miryam Barad",
note = "Publisher Copyright: {\textcopyright} The Author(s) 2018.",
year = "2018",
doi = "10.1007/978-3-319-68400-0_2",
language = "אנגלית",
series = "SpringerBriefs in Applied Sciences and Technology",
publisher = "Springer Verlag",
number = "9783319683997",
pages = "5--29",
booktitle = "SpringerBriefs in Applied Sciences and Technology",
edition = "9783319683997",
}