Quality function deployment (QFD)

Miryam Barad*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

This chapter presents Quality Function Deployment (QFD), originally a product planning quality technique. It comprises six sections. The first section explains its basic principles and advantages. The second section describes the original version of QFD as a product planning technique. However, QFD is not limited to product planning. It is a structured multi-purpose framework, which may be used to translate improvement needs of various systems into prioritized improvement activities. Consequently, the third section presents an enhanced version of this technique. The next three sections review three published applications where this framework had been utilized in different situations. One application prioritized actions for improving the implementation of an enterprise manufacturing strategy. Another application built strategy maps as improvement paths of enterprises. The third application deployed flexibility in supply chains. All these applications started at the strategic level, with the strategic improvement needs of enterprises, but their respective QFD deployment matrices were different and led to different final outputs.

Original languageEnglish
Title of host publicationSpringerBriefs in Applied Sciences and Technology
PublisherSpringer Verlag
Pages101-121
Number of pages21
Edition9783319683997
DOIs
StatePublished - 2018

Publication series

NameSpringerBriefs in Applied Sciences and Technology
Number9783319683997
ISSN (Print)2191-530X
ISSN (Electronic)2191-5318

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