Predictors of perceived changes by service users: Working alliance, hope, and burnout

Rivka Savaya*, Yoav Bartov, Sharon Melamed, Dorit Altschuler

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

13 Scopus citations

Abstract

The study reported in this article examines the associations between service users' hope, the social worker-service user working alliance, and social worker burnout as perceived by service users, on the one hand, and perceived change in the service users' presenting problems, on the other. The study was conducted with 342 service users of a large municipal welfare agency. Consistent with the study hypotheses, the findings show (a) positive associations between the working alliance and service users' hope, on the one hand, and between the working alliance and the perceived effectiveness of the intervention, on the other, and (b) negative associations between perceived social worker burnout and perceived intervention effectiveness. They also show that hope and social worker burnout, as perceived by service users, mediate the association between the working alliance and the perceived effectiveness of the intervention.

Original languageEnglish
Pages (from-to)183-191
Number of pages9
JournalSocial Work Research
Volume40
Issue number3
DOIs
StatePublished - 1 Sep 2016

Keywords

  • Perceived changes
  • Service users
  • Social services
  • Working alliances

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