TY - JOUR
T1 - Predictors of perceived changes by service users
T2 - Working alliance, hope, and burnout
AU - Savaya, Rivka
AU - Bartov, Yoav
AU - Melamed, Sharon
AU - Altschuler, Dorit
N1 - Publisher Copyright:
© 2016 National Association of Social Workers.
PY - 2016/9/1
Y1 - 2016/9/1
N2 - The study reported in this article examines the associations between service users' hope, the social worker-service user working alliance, and social worker burnout as perceived by service users, on the one hand, and perceived change in the service users' presenting problems, on the other. The study was conducted with 342 service users of a large municipal welfare agency. Consistent with the study hypotheses, the findings show (a) positive associations between the working alliance and service users' hope, on the one hand, and between the working alliance and the perceived effectiveness of the intervention, on the other, and (b) negative associations between perceived social worker burnout and perceived intervention effectiveness. They also show that hope and social worker burnout, as perceived by service users, mediate the association between the working alliance and the perceived effectiveness of the intervention.
AB - The study reported in this article examines the associations between service users' hope, the social worker-service user working alliance, and social worker burnout as perceived by service users, on the one hand, and perceived change in the service users' presenting problems, on the other. The study was conducted with 342 service users of a large municipal welfare agency. Consistent with the study hypotheses, the findings show (a) positive associations between the working alliance and service users' hope, on the one hand, and between the working alliance and the perceived effectiveness of the intervention, on the other, and (b) negative associations between perceived social worker burnout and perceived intervention effectiveness. They also show that hope and social worker burnout, as perceived by service users, mediate the association between the working alliance and the perceived effectiveness of the intervention.
KW - Perceived changes
KW - Service users
KW - Social services
KW - Working alliances
UR - http://www.scopus.com/inward/record.url?scp=84994754022&partnerID=8YFLogxK
U2 - 10.1093/swr/svw011
DO - 10.1093/swr/svw011
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AN - SCOPUS:84994754022
SN - 1070-5309
VL - 40
SP - 183
EP - 191
JO - Social Work Research
JF - Social Work Research
IS - 3
ER -