TY - JOUR
T1 - Perceived costs and benefits as determinants of user behaviour
T2 - An experiment with matchmaking
AU - Te'eni, Dov
PY - 1990
Y1 - 1990
N2 - A cost-benefit approach is employed to model the discretionary use of a computerized information system. The model is constructed by integrating a systemic view of human-computer interaction with a contingency model for selecting decision strategies. It is then used to analyse the effect of presentation format on search behaviour An experiment on matchmaking was performed using two formats: sequential and parallel. Subjects were asked to find the best spouse for a candidate using an information retrieval system that displayed information about the individuals according to the subject's specific requests. The subject's search behaviour and perception of complexity were recorded. A first analysis of the protocols revealed different behaviours, as predicted by the cost-benefit mechanism. A second analysis incorporated a measure of individual differences in perception to gain a better understanding of the effects of display format on perceived complexity and, thereby, on behaviour. The findings support the use or the cost-benefit model. The design implications of the model are also discussed.
AB - A cost-benefit approach is employed to model the discretionary use of a computerized information system. The model is constructed by integrating a systemic view of human-computer interaction with a contingency model for selecting decision strategies. It is then used to analyse the effect of presentation format on search behaviour An experiment on matchmaking was performed using two formats: sequential and parallel. Subjects were asked to find the best spouse for a candidate using an information retrieval system that displayed information about the individuals according to the subject's specific requests. The subject's search behaviour and perception of complexity were recorded. A first analysis of the protocols revealed different behaviours, as predicted by the cost-benefit mechanism. A second analysis incorporated a measure of individual differences in perception to gain a better understanding of the effects of display format on perceived complexity and, thereby, on behaviour. The findings support the use or the cost-benefit model. The design implications of the model are also discussed.
UR - http://www.scopus.com/inward/record.url?scp=0039128511&partnerID=8YFLogxK
U2 - 10.1080/01449299008924223
DO - 10.1080/01449299008924223
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AN - SCOPUS:0039128511
SN - 0144-929X
VL - 9
SP - 31
EP - 45
JO - Behaviour and Information Technology
JF - Behaviour and Information Technology
IS - 1
ER -