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On a data-driven method for staffing large call centers
Achal Bassamboo
*
,
Assaf Zeevi
*
Corresponding author for this work
Northwestern University
Columbia University
Research output
:
Contribution to journal
›
Article
›
peer-review
48
Scopus citations
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Keyphrases
Call Center
100%
Staffing Levels
100%
Data-driven Methods
100%
Server Pool
100%
Numerical Examples
50%
Arrival Rate
50%
System Parameters
50%
Asymptotic Analysis
50%
Near-optimal Performance
50%
Call Arrival
50%
Multiple Servers
50%
Optimality Gap
50%
Customer Class
50%
Multiple Customer Classes
50%
Personnel Costs
50%
Mathematics
Minimizes
100%
Numerical Example
100%
Optimality
100%
System Parameter
100%
Asymptotic Analysis
100%
arrival rate λ
100%
Computer Science
Customer Class
100%
Staffing Level
100%
System Parameter
50%
Numerical Example
50%
Optimal Performance
50%
Multiple Server
50%