Consumer involvement and service transparency have, in recent years, become inherent components of policy guiding the provision of public mental health and social care services. The current study wished to deepen insights on these issues, as they unfold in public services reforms in Israel and England, through an examination of key policy documents describing reforms in both countries. The results of this research show the often tacit ways policy can “talk the inclusive talk”, but only limitedly “walk the inclusive walk”, offering some interesting observations regarding the linkage between involvement and transparency in mental health and social care services.
- Consumer involvement
- Service transparency