Institutional logics and innovation in times of crisis: Telemedicine as digital ‘PPE’

Eivor Oborn, Nirit Putievsky Pilosof, Bob Hinings, Eyal Zimlichman

Research output: Contribution to journalArticlepeer-review

Abstract

How do crises shape digital innovation? In this paper we examine the rapid adoption of digital telemedicine technologies in an Israeli hospital with a focus on the role of the institutional logics held by the stakeholders responding to emerging events. With the onset of COVID-19, the need for social distancing and minimal physical contact challenged and interrupted hospital practices. In response, remote audio-visual functionality of digital technologies were appropriated in different ways, as stakeholders – state actors, managers, health professionals, and family members – sought to improvise and enhance the protection of persons concerned. We show how emerging practices were guided by the dominant institutional logics of stakeholders responding to the crisis. Acting for many as a digital form of ‘personal protective equipment’ (PPE), the technologies enabled diverse action possibilities to become manifest in practices. We add to understanding the role of institutional logics in directing the attention of stakeholders to shape digital innovation in times of crisis.

Original languageEnglish
Article number100340
JournalInformation and Organization
Volume31
Issue number1
DOIs
StatePublished - Mar 2021
Externally publishedYes

Keywords

  • COVID-19
  • Crisis
  • Digital innovation
  • Healthcare
  • Institutional logics
  • Technology affordance
  • Telemedicine

Fingerprint

Dive into the research topics of 'Institutional logics and innovation in times of crisis: Telemedicine as digital ‘PPE’'. Together they form a unique fingerprint.

Cite this