Abstract
This study offers a model for predicting users’ perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge-intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio-psychological factors of users’ perceptions and attitudes toward the systems.
| Original language | English |
|---|---|
| Pages (from-to) | 55-73 |
| Number of pages | 19 |
| Journal | Information Systems Management |
| Volume | 33 |
| Issue number | 1 |
| DOIs | |
| State | Published - 2 Jan 2016 |
Keywords
- Knowledge management
- information quality
- knowledge management systems
- knowledge quality
- perceived benefits
- user satisfaction
Fingerprint
Dive into the research topics of 'Factors Influencing Perceived Benefits and User Satisfaction in Knowledge Management Systems'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver