Factors Influencing Perceived Benefits and User Satisfaction in Knowledge Management Systems

Yael Karlinsky-Shichor, Moshe Zviran*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

This study offers a model for predicting users’ perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge-intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio-psychological factors of users’ perceptions and attitudes toward the systems.

Original languageEnglish
Pages (from-to)55-73
Number of pages19
JournalInformation Systems Management
Volume33
Issue number1
DOIs
StatePublished - 2 Jan 2016

Keywords

  • Knowledge management
  • information quality
  • knowledge management systems
  • knowledge quality
  • perceived benefits
  • user satisfaction

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