TY - JOUR
T1 - Factors Influencing Perceived Benefits and User Satisfaction in Knowledge Management Systems
AU - Karlinsky-Shichor, Yael
AU - Zviran, Moshe
N1 - Publisher Copyright:
© 2016 Taylor & Francis.
PY - 2016/1/2
Y1 - 2016/1/2
N2 - This study offers a model for predicting users’ perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge-intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio-psychological factors of users’ perceptions and attitudes toward the systems.
AB - This study offers a model for predicting users’ perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge-intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio-psychological factors of users’ perceptions and attitudes toward the systems.
KW - Knowledge management
KW - information quality
KW - knowledge management systems
KW - knowledge quality
KW - perceived benefits
KW - user satisfaction
UR - http://www.scopus.com/inward/record.url?scp=84961388530&partnerID=8YFLogxK
U2 - 10.1080/10580530.2016.1117873
DO - 10.1080/10580530.2016.1117873
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AN - SCOPUS:84961388530
SN - 1058-0530
VL - 33
SP - 55
EP - 73
JO - Information Systems Management
JF - Information Systems Management
IS - 1
ER -