Exploiting bottlenecks: Theory of constraints boosts call center customer service, operational efficiency

Michael Naor, Alex Coman, Boaz Ronen

Research output: Contribution to journal › Article › peer-review

Cite this

@article{67de6828304a45bda953fc6c436f1b7f,

title = "Exploiting bottlenecks: Theory of constraints boosts call center customer service, operational efficiency",

author = "Michael Naor and Alex Coman and Boaz Ronen",

year = "2016",

month = aug,

language = "אנגלית",

volume = "49",

pages = "34--39",

journal = "Quality Progress",

issn = "0033-524X",

publisher = "American Society for Quality",

number = "8",

}

TY - JOUR

T1 - Exploiting bottlenecks

T2 - Theory of constraints boosts call center customer service, operational efficiency

AU - Naor, Michael

AU - Coman, Alex

AU - Ronen, Boaz

PY - 2016/8

Y1 - 2016/8

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AN - SCOPUS:85017594078

VL - 49

SP - 34

EP - 39

JO - Quality Progress

JF - Quality Progress

SN - 0033-524X

IS - 8

ER -