Expected delay analysis of polling systems in heavy traffic

We study the expected delay in a cyclic polling model with mixtures of exhaustive and gated service in heavy traffic. We obtain closed-form expressions for the mean delay under standard heavy-traffic scalings, providing new insights into the behaviour of polling systems in heavy traffic. The results lead to excellent approximations of the expected waiting times in practical heavy-load scenarios and moreover, lead to new results for optimizing the system performance with respect to the service disciplines.