Equity perceptions as a determinant of computer user satisfaction in human services

Menachem Monnickendam*, Riki Savaya, Mark Waysman

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


This study employs Joshi's "equity implementation theory" to examine acceptance of computerization among 272 human service workers in three large, public social service agencies in Israel. This theory holds that worker acceptance of computer technology is contingent on both the perceived gains and losses the CT brings the worker and the comparative gains and losses to the workers' peers and managers. The findings showed that the more the perceived gains of the CT outweighed the losses to themselves and their peers, the more inclined the workers were to accept it. Findings also showed that when workers did not perceive self-peer gains from the CT, their acceptance was unaffected by their perceptions of the management-organization's gains and losses, but that these management-organizational gains increased their acceptance when they perceived that they and their peers had gained.

Original languageEnglish
Pages (from-to)41-50
Number of pages10
JournalJournal of Social Service Research
Issue number2
StatePublished - 2004


FundersFunder number
Schnitzer Foundation for Research on the Israeli Economy and Society


    • Computer acceptance
    • Computer use
    • Equity theory
    • Human services
    • Social work


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