EHCTool: Managing emotional hotspots for conversational agents

Tommy Sandbank, Michal Shmueli-Scheuer, Jonathan Herzig, David Konopnicki, Rottem Shaul

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Building conversational agents is becoming easier thanks to the profusion of designated platforms. Integrating emotional intelligence in such agents contributes to positive user satisfaction. Currently, this integration is implemented using calls to an emotion analysis service. In this demonstration we present EHCTool that aims to detect and notify the conversation designer about problematic conversation states where emotions are likely to be expressed by the user. Using its exploration view, the tool assists the designer to manage and define appropriate responses in these cases. Copyright held by the owner/author(s).

Original languageEnglish
Title of host publicationIUI 2017 - Companion of the 22nd International Conference on Intelligent User Interfaces
PublisherAssociation for Computing Machinery
Pages125-128
Number of pages4
ISBN (Electronic)9781450348935
DOIs
StatePublished - 7 Mar 2017
Externally publishedYes
Event22nd International Conference on Intelligent User Interfaces, IUI 2017 - Limassol, Cyprus
Duration: 13 Mar 201716 Mar 2017

Publication series

NameInternational Conference on Intelligent User Interfaces, Proceedings IUI

Conference

Conference22nd International Conference on Intelligent User Interfaces, IUI 2017
Country/TerritoryCyprus
CityLimassol
Period13/03/1716/03/17

Keywords

  • Conversational Agent
  • Emotions
  • Tooling

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