Creating service expertise from raw data with expert system software

Moshe Ben-Bassat*, Israel Beniaminy, David Joseph

*Corresponding author for this work

Research output: Contribution to journalConference articlepeer-review


Putting expertise into software requires understanding how humans become experts and how they process information into the 'knowledge bases' in their minds. From this, it becomes readily apparent why field service personnel who are expert in servicing several equipment types will perform much better than novices when learning a new equipment type. This software can process raw design data, and raw service data, into ready-to-use knowledge, all with minimal demands on the time of human experts.

Original languageEnglish
Pages (from-to)161-167
Number of pages7
JournalAUTOTESTCON (Proceedings)
StatePublished - 1999
Externally publishedYes
EventProceedings of the 1999 IEEE Systems Readiness Technology Conference 'Test Technology for the New Millennium' - AUTOTESTCON 9 - San Antonio, TX, USA
Duration: 30 Aug 19992 Sep 1999


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