Putting expertise into software requires understanding how humans become experts and how they process information into the 'knowledge bases' in their minds. From this, it becomes readily apparent why field service personnel who are expert in servicing several equipment types will perform much better than novices when learning a new equipment type. This software can process raw design data, and raw service data, into ready-to-use knowledge, all with minimal demands on the time of human experts.
|Number of pages||7|
|State||Published - 1999|
|Event||Proceedings of the 1999 IEEE Systems Readiness Technology Conference 'Test Technology for the New Millennium' - AUTOTESTCON 9 - San Antonio, TX, USA|
Duration: 30 Aug 1999 → 2 Sep 1999