Communication skills, working environment and burnout among oncology nurses

Carol Emold*, Noa Schneider, Isaac Meller, Yaron Yagil

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Purpose: To examine the association between communication self-efficacy, working environment perceptions and burnout in an Israeli sample of oncology nurses. Methods: A non-randomized convenience sample of nurses (n = 39) was recruited from six oncology units in a major tertiary medical center in Israel. Measurements included a socio-demographic survey, the Maslach Burnout Inventory, a communication skills self-efficacy inventory and the Working Environment Scale. Findings: Frequent experiences of emotional exhaustion were reported by >60% of participants, cynicism by 28%, and self-actualization by >80%. Several statistically significant associations were demonstrated between communication skills self-efficacy and burnout, as well as between cynicism and reported positive characteristics of the working environment. Conclusions: In our study, emotional exhaustion and self-actualization were found to be separate and distinct experiences that can occur simultaneously. Communication self-efficacy and a positive perception of the working environment appear to buffer the occurrence of emotional exhaustion and promote self-actualization.

Original languageEnglish
Pages (from-to)358-363
Number of pages6
JournalEuropean Journal of Oncology Nursing
Issue number4
StatePublished - Sep 2011
Externally publishedYes


  • Burnout
  • Communication skills
  • Cynicism
  • Emotional exhaustion
  • Oncology
  • Self-actualization
  • Working environment


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