TY - JOUR
T1 - Changing Scripts at Work
T2 - Managers and Professionals
AU - Kunda, Gideon
AU - Van Maanen, John
PY - 1999/1
Y1 - 1999/1
N2 - In this article, the authors explore how structural changes in the labor market for professional and managerial employees might be changing the nature of emotional labor required in these occupations. They first draw on ethnographic data in a firm noted for stable long-term employment to illustrate how efforts to create a corporate culture focus on shaping employees' emotional labor toward displays of loyalty and commitment to their employer. This is followed by a speculative analysis of how the current shift toward market-based forms of employment and an entrepreneurial work ethic is changing both the substance and the style of emotional labor.
AB - In this article, the authors explore how structural changes in the labor market for professional and managerial employees might be changing the nature of emotional labor required in these occupations. They first draw on ethnographic data in a firm noted for stable long-term employment to illustrate how efforts to create a corporate culture focus on shaping employees' emotional labor toward displays of loyalty and commitment to their employer. This is followed by a speculative analysis of how the current shift toward market-based forms of employment and an entrepreneurial work ethic is changing both the substance and the style of emotional labor.
UR - http://www.scopus.com/inward/record.url?scp=0038023129&partnerID=8YFLogxK
U2 - 10.1177/000271629956100105
DO - 10.1177/000271629956100105
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AN - SCOPUS:0038023129
SN - 0002-7162
VL - 561
SP - 64
EP - 80
JO - Annals of the American Academy of Political and Social Science
JF - Annals of the American Academy of Political and Social Science
IS - 1
ER -
