Applying quality function deployment (QFD) to improve the competitiveness of a manufacturing enterprise

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

To improve its competitiveness, an enterprise has first to prioritize its strategic improvement needs. To deploy the strategic improvement needs to the action level, we use Quality Function Deployment, a structured and consistent framework. QFD is a product planning quality technique which extracts the customer needs or desires expressed in his/her own words, translates them into technical quality characteristics of a product planning, design, process and production. However, Quality Function Deployment is not limited to product planning; it is a multi-purpose technique which can be used for translating high level improvement needs of various systems to lower levels. Our virtual example propagates the improvement needs of a manufacturing enterprise from the strategic level to the action level.

Original languageEnglish
Title of host publicationApplied System Innovation - Proceedings of the International Conference on Applied System Innovation, ICASI 2015
EditorsTeen-Hang Meen, Stephen D. Prior, Artde Donald Kin-Tak Lam
PublisherCRC Press/Balkema
Pages815-818
Number of pages4
ISBN (Print)9781138028937
DOIs
StatePublished - 2016
EventInternational Conference on Applied System Innovation, ICASI 2015 - Osaka, Japan
Duration: 22 May 201527 May 2015

Publication series

NameApplied System Innovation - Proceedings of the International Conference on Applied System Innovation, ICASI 2015

Conference

ConferenceInternational Conference on Applied System Innovation, ICASI 2015
Country/TerritoryJapan
CityOsaka
Period22/05/1527/05/15

Keywords

  • Concerns
  • Improvement needs
  • Quality function deployment
  • Strategic planning

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