For a separable amenable group G and a separable C*-algebra A, let a denote an action of G on A, 6 a coaction of G on A, and GxaA (respectively Gx6A) the corresponding crossed product C*-algebras. We employ non-commutative duality theory to develop a notion of induced representation in the coaction case, and for both actions and coactions, to develop a duality between induction and restriction. We characterize ideals of G invariant under the dual coaction &, as well as ideals of G x6 A invariant under the dual action 6, and show that, in the coaction case, both the notions of induced ideal and of quasi-orbit in the primitive ideal space PR(A) of A are well-defined. For both actions and coactions, the ‘quasi-orbit map’ which maps a primitive ideal of the crossed product algebra to the quasi-orbit in PR(A) ‘over which it lives’ is continuous, open and surjective. As a consequence, if in addition G is compact and A is Type I AF, the crossed product algebra G xa A is also AF.