An Exploratory Study of Social Support Systems to Help Older Adults in Managing Mobile Safety

Tamir Mendel, Debin Gao, David Lo, Eran Toch

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

12 Scopus citations

Abstract

Older adults face increased safety challenges, such as targeted online fraud and phishing, contributing to the growing technological divide between them and younger adults. Social support from family and friends is often the primary way older adults receive help, but it may also lead to reliance on others. We have conducted an exploratory study to investigate older adults' attitudes and experiences related to mobile social support technologies for mobile safety. We interviewed 18 older adults about their existing support experiences and used the think-aloud method to gather data about a prototype for providing social support during mobile safety challenges. Our findings point to the potential of mobile technology to increase older adults' ability to mitigate mobile safety challenges through active learning from close social connections. We discuss how to support technology can address helpers' intolerance and overcome the challenges of physical distance.

Original languageEnglish
Title of host publicationProceedings of MobileHCI 2021 - ACM International Conference on Mobile Human-Computer Interaction
Subtitle of host publicationMobile Apart, MobileTogether
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450383288
DOIs
StatePublished - 27 Sep 2021
Event23rd ACM International Conference on Mobile Human-Computer Interaction: Mobile Apart, MobileTogether, MobileHCI 2021 - Virtual, Online, France
Duration: 27 Sep 20211 Oct 2021

Publication series

NameProceedings of MobileHCI 2021 - ACM International Conference on Mobile Human-Computer Interaction: Mobile Apart, MobileTogether

Conference

Conference23rd ACM International Conference on Mobile Human-Computer Interaction: Mobile Apart, MobileTogether, MobileHCI 2021
Country/TerritoryFrance
CityVirtual, Online
Period27/09/211/10/21

Funding

FundersFunder number
ICRC590713
National Satellite of Excellence in Mobile Systems Security and Cloud SecurityNRF2018NCR-NSOE004-0001
National Research Foundation Singapore

    Keywords

    • Help
    • Older adults
    • Privacy
    • Security
    • Social support

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