TY - JOUR
T1 - An assessment of the utilization of a computerized decision support system for youth probation officers
AU - Savaya, Riki
AU - Monnickendam, Menachem
AU - Waysman, Mark
N1 - Funding Information:
The authors wish to thank the Israel Ministry of Labor and Welfare and ELEM-Youth in Distress, who funded this study; the Forum for Children and Youth Affairs, under whose auspices the study was conducted; and the management and staff of the Youth Probation Service, for their cooperation and support throughout this endeavor.
PY - 2001
Y1 - 2001
N2 - This article presents an assessment of a decision support system (DSS) to assist youth probation officers in selecting their recommendations to the courts. The evaluation employed mixed methods in a sequence of four stages: (1) Qualitative assessment of the impact of the DSS via interviews with senior administrators and analysis of documents; (2) Qualitative assessment of staff responses to the DSS, via focus groups and personal interviews; (3) Quantitative assessment of system utilization, via statistical analysis of data bases; and (4) Quantitative assessment of DSS utilization and its predictors, via administration of a battery of questionnaires to all youth probation officers throughout the country. Quantitative findings showed a low rate of utilization of the DSS by the youth probation officers and this is discussed and interpreted in light of the qualitative information stemming from the interviews.
AB - This article presents an assessment of a decision support system (DSS) to assist youth probation officers in selecting their recommendations to the courts. The evaluation employed mixed methods in a sequence of four stages: (1) Qualitative assessment of the impact of the DSS via interviews with senior administrators and analysis of documents; (2) Qualitative assessment of staff responses to the DSS, via focus groups and personal interviews; (3) Quantitative assessment of system utilization, via statistical analysis of data bases; and (4) Quantitative assessment of DSS utilization and its predictors, via administration of a battery of questionnaires to all youth probation officers throughout the country. Quantitative findings showed a low rate of utilization of the DSS by the youth probation officers and this is discussed and interpreted in light of the qualitative information stemming from the interviews.
KW - Computer
KW - DSS
KW - Human service
KW - Probation
KW - Utilization
UR - http://www.scopus.com/inward/record.url?scp=85011128783&partnerID=8YFLogxK
U2 - 10.1300/J017v17n04_01
DO - 10.1300/J017v17n04_01
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AN - SCOPUS:85011128783
SN - 1522-8835
VL - 17
SP - 14
JO - Journal of Technology in Human Services
JF - Journal of Technology in Human Services
IS - 4
ER -