An Assessment of the Utilization of a Computerized Decision Support System for Youth Probation Officers

Riki Savaya*, Menachem Monnickendam, Mark Waysman

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

9 Scopus citations

Abstract

This article presents an assessment of a decision support system (DSS) to assist youth probation officers in selecting their recommendations to the courts. The evaluation employed mixed methods in a sequence of four stages: (1) Qualitative assessment of the impact of the DSS via interviews with senior administrators and analysis of documents; (2) Qualitative assessment of staff responses to the DSS, via focus groups and personal interviews; (3) Quantitative assessment of system utilization, via statistical analysis of data bases; and (4) Quantitative assessment of DSS utilization and its predictors, via administration of a battery of questionnaires to all youth probation officers throughout the country. Quantitative findings showed a low rate of utilization of the DSS by the youth probation officers and this is discussed and interpreted in light of the qualitative information stemming from the interviews.

Original languageEnglish
Pages (from-to)1-14
Number of pages14
JournalJournal of Technology in Human Services
Volume17
Issue number4
StatePublished - 2000

Funding

FundersFunder number
Department of Children and Youth Affairs
Irish Youth Justice Service
Ministry of Health, State of Israel

    Keywords

    • Computer
    • DSS
    • Human service
    • Probation
    • Utilization

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