Airline management information system at Arkia Israeli Airlines

Israel Borovits*, Seev Neumann

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Scopus citations


This paper presents an approach to developing and implementing a management information system for small airlines. The system presented is a new, comprehensive, real-time sales support and reservation system based on state-of-the-art computer technology, advanced concepts in software design, and practical experience in the travel industry. The system represents a departure from the philosophy underlying most existing airline reservation systems. It is an important strategic asset and a valuable weapon in an increasingly competitive market.

Original languageEnglish
Pages (from-to)127-137
Number of pages11
JournalMIS Quarterly: Management Information Systems
Issue number1
StatePublished - 1988


  • Airline reservation systems
  • Decision support
  • Information systems design
  • Information systems implementation


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