A case study of user evaluation of information characteristics for systems improvement

Seev Neumann*, Eli Segev

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

This paper reports on a case study of user evaluation of information characteristics as a basis for the improvement of an information system. Branch-managers of a large bank were asked to evaluate the output of the system according to four information characteristics: accuracy, content, frequency, and recency. The findings of this study indicate that the users at the bank had a holistic perception of their information, and that content was a dominant characteristics which spilled over other characteristics. This case study casts doubts about the use of evaluations of users of information characteristics as the only basis for improving existing systems.

Original languageEnglish
Pages (from-to)271-278
Number of pages8
JournalInformation and Management
Volume2
Issue number6
DOIs
StatePublished - 1979
Externally publishedYes

Keywords

  • Accuracy
  • Content
  • Frequency
  • Information Characteristics
  • Information Systems
  • Recency
  • Users
  • Users Evaluation

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